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Here is what some of our customers have to say

I had a fusion hot stone massage with Veronika in the new spa at Guildford. From my arrival to the end of my treatment the experience was amazing. It was very easy to forget I was in Guildford and not a luxury relaxing retreat in the middle of nowhere. From the moment I walked up the stairs I was in another world.

My treatment was truly relaxing and Veronica very welcoming with the best pressure I have ever had in a body massage. I will definitely re book for another treatment here, in fact I can’t wait!!


I just wanted to drop a little note and say thanks again for arranging the pregnancy massage voucher for my friend – the complimentary blow dry was extra kind of you to include.

My friend has been in touch this week to say how amazing it was and said she ‘feels like a new woman’. The last few weeks of her pregnancy are proving hard going and she was so grateful for the amazing pampering your team provided. I thought you’d like to know how much it was appreciated and how well the team there did!

I won’t hesitate to come to you again should I have any other expectant friends in the area.


I felt compelled to write to you about a member of your Guildford team. I have been a customer of yours for eleven years and I love coming to your salon for my hair & beauty appointments. I always highly recommend it to my friends and family.

I just wanted to let you know as a customer how brilliant I think Charlotte Bratchell is. She is a little ray of sunshine and I always leave your salon feeling so much better for seeing her. Not only is she very good at giving the treatments but even when I have gone in to see her feeling awful, I have always left feeling lifted. Yesterday I came in for a facial for my birthday and it was lovely!

Her enthusiasm is infectious. She is also very professional, friendly and positive and I hope that she never leaves your wonderful Guildford salon. I have been using and loving Aveda for over twenty years now and she is a great ambassador for both the Aveda and your brand.

So often these days people are too quick to only feedback on things that they are not happy with but I think that it is very important to take time to recognise the positive.


I was in the salon yesterday and Zara cut and blowdried my hair. I absolutely LOVE it and am so happy with the cut. She advised me really well on the length that would suit my face shape and also not to go ahead with the idea I had suggested. I really appreciate that she has the knowledge and therefore the confidence to provide sound guidance and suggestions. Thank you Zara and see you again soon.


I had my hair done this morning (full head of highlights, wash and a cut). I would just like to say how happy I am and how many compliments I have had already – I have told them how good you lot are at Mary Ann Weeks Aveda. Thank you so much, your staff are very polite, kind and welcoming. I absolutely love my hair, so thank you very much and best wishes. 5 star rating!

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