Terms & Conditions

Receiving Your Voucher

Gift vouchers purchased on this website will be available to download shortly after completion of payment. You can access the voucher file in several ways:

  1. On the payment confirmation page, you may be able to download the voucher by clicking on its code. The generation of the voucher takes a minute though so this option may not always be available.
  2. Your voucher will also be delivered as a PDF file by email, to you, the purchaser, shortly after receipt of payment in full so please be very careful to enter your email address correctly at checkout. Please note that email delivery can never be guaranteed.
  3. You can also download your voucher from your account page on this website. We ask you to create an account with us in order to buy e-vouchers, because email delivery can not be guaranteed, and by having an account, you can access your voucher straight after your purchase without relying on email delivery.
    Go to my vouchers

You may then send the PDF to the recipient by email, or print it yourself and post or hand it to them in person. We have decided not to provide the facility to send vouchers direct to recipients because email delivery can never be guaranteed and we want you to be certain that your gift has been received.

Conditions of use

  • Certificates are valid for 1 year from the issue date.
  • Certificates purchased on this website are valid only for use at Mary Ann Weeks Aveda Lifestyle Salon & Spa, Walton on Thames.
  • Certificates may be exchanged for goods and/or services of a higher price than the face value of the voucher, on payment of the difference.
  • Certificates can not be redeemed in whole or in part for cash.

Refunds & Cancellations

Should you choose to cancel your order and annul the gift voucher purchased, please contact us and we will refund the full amount paid to the card that was used in the original transaction. The gift voucher can be refunded within 28 days from the purchase date.